Retail Supervisor - Changi Airport

• Retail supervisors develop operations plans for their teams and make sure those plans are executed • Lead, manage and motivate a team of Retail Associates • Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System • Coach and train Retail Associates on GLOB+ system usage • Conduct daily briefings to team members before the start of shift duty • To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills • Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering • Manage and improve the SOP and procedures related to inventory management at the assigned stores level • Able to multitask, while also keeping the customer happy and satisfied • Excellent customer service and communications skills to meet the organisation business objectives and exceed customer's expectations • Good leadership skills to effectively oversee and manage the team • Supervisors may work a variety of hours that may include nights, weekends, and holidays • Retail supervisors may also be required to attend meetings and conferences • Any other ad-hoc assignment or project assigned by your superior Requirements • Professional and pleasant personality • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment • Able to stand for extended periods of time • Able to work rotating shifts duties in Changi Airport environment • Able to work on weekends and public holidays