Customer Experience Executive

As a Customer Experience Executive, you will be responsible for delivering exceptional customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance. Responsibilities: • Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer's issues in a timely and professional manner • Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers • Utilize active listening skills to understand customer needs and preferences, and respond accordingly • Collaborate with colleagues and stakeholders to achieve customer satisfaction targets • Participate in training and development programs to continuously improve customer service skills and product knowledge • Analyze customer feedback and provide insights to improve customer experience • Develop and maintain a loyal customer base through personalized interactions and excellent service • Steering and manage Customer's experience both on line and off line • Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc • Provide and upkeep service recovery protocol • Any other ad-hoc assignment as assigned by the Superiors Requirements • Diploma or Degree in relevant business related discipline • Proven track records in relevant role and responsibilities • At least 1 years' experience in similar role • Strong written and oral English communication skills • Excellent customer-service orientation • Ability to communicate effectively with multi-departments and external stakeholders • Problem-solving skills and meticulous attention to detail • Good organisational and customer service skills • Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment Benefits • We offer attractive salary packages that commensurate with relevant work experience • Annual Leave from 14 days to 18 days • Medical Outpatient insurance coverage • Group Hospitalization and Surgery insurance coverage • Group Dental insurance coverage • Performance bonuses subject to company's and individual's performances