ECommerce Operations Assistant

We are looking for a responsible and detail-oriented Operations Assistant to support day-to-day E-Commerce Operations activities across multiple markets. The role will support order fulfilment coordination, backend operational tasks, inventory monitoring, return processing, and cross-functional operational support to ensure smooth customer order journeys. Key Responsibilities • Support daily E-Commerce operational activities and backend processes • Monitor order fulfilment and assist in ensuring operational SLA is met • Coordinate with warehouse, logistics, customer service, and internal teams on operational matters • Assist in return, refund, and exchange processing follow-up • Support inventory monitoring and stock movement coordination • Perform data checking, report updates, and operational tracking • Escalate operational issues and support resolution follow-up • Support campaign preparation and operational execution during peak periods • Ensure operational accuracy and maintain proper documentation • Assist with ad-hoc operational projects and administrative tasks when required Requirements • Minimum N/O Levels, Diploma, or equivalent • Preferably 1 year of working experience in Operations, Customer Service, Logistics, Retail, or E-Commerce • Fresh graduates are welcome to apply • Basic knowledge of Microsoft Excel and Google Sheets • Good communication and coordination skills • Responsible, organized, and able to multitask • Comfortable working in a fast-paced environment • Team player with positive learning attitude