Desktop Engineer

1 Year Contract under Agency Headcount, Renewable. Responsibilities: 1. System Setup and Maintenance • Install, configure, and maintain desktop computers, laptops, and peripheral devices (printers, scanners, etc. • Set up operating systems (Windows, macOS, Linux) and required software applications • Ensure systems are updated with the latest patches, drivers, and security updates 2. Technical Support and Troubleshooting • Provide Level 1 and Level 2 technical support for end users • Diagnose and resolve hardware, software, and network connectivity issues • Escalate unresolved issues to higher-level engineers or vendors when necessary • Maintain documentation of issues and resolutions in the helpdesk ticketing syst 3. System Security and Compliance • Implement endpoint protection tools such as antivirus, encryption, and firewalls • Enforce IT policies, security protocols, and access controls • Support compliance initiatives such as ISO 27001, GDPR, or internal audit requirements 4. User Management and Support • Create, modify, and manage user accounts in Active Directory, Microsoft 365, or similar sys • Assist users with password resets, email configurations, and remote access s • Provide onboarding and offboarding IT support for employees 5. Hardware and Asset Management • Manage IT inventory, including hardware procurement, tagging, and lifecycle management • Coordinate repair or replacement of faulty hardwawre • Maintain accurate asset records and ensure proper disposal of retired equiopment 6. Network and Connectivity Support • Support LAN/WAN connections, Wi-Fi troubleshooting, and VPN connection • Collaborate with network engineers to maintain network stability and performance • Ensure endpoints are properly connected to corporate networks and res ources. 7. Remote Support and Collaboration • Provide remote assistance via tools like TeamViewer, Remote Desktop, or Zoom. • Configure and support collaboration platforms (Microsoft Teams, Slack, Zoom etc.). • Ensure remote users can securely access corporate systems 8. Documentation and Reporting • Maintain detailed documentation for system configurations, procedures, and troubleshooting guides • Generate regular reports on system performance, incidents, and asset status • Contribute to internal knowledge base updates 9. Continuous Improvement • Recommend improvements to enhance desktop performance and user productivity • Participate in IT projects such as system upgrades, migrations, or rollouts • Stay updated on emerging technologies relevant to endpoint m anagement.