Desktop Engineer

Entry-level candidates and experienced professionals are welcome to apply. 1 Year Contract, Renewable. Responsibilities: 1. System Setup and Maintenance • Install, configure, and maintain desktop computers, laptops, and peripheral devices (printers, scanners, etc.). • Set up operating systems (Windows, macOS, Linux) and required software applications. • Ensure systems are updated with the latest patches, drivers, and security updates. 2. Technical Support and Troubleshooting • Provide Level 1 and Level 2 technical support for end users. • Diagnose and resolve hardware, software, and network connectivity issues. • Escalate unresolved issues to higher-level engineers or vendors when necessary. • Maintain documentation of issues and resolutions in the helpdesk ticketing system. 3. System Security and Compliance • Implement endpoint protection tools such as antivirus, encryption, and firewalls. • Enforce IT policies, security protocols, and access controls. • Support compliance initiatives such as ISO 27001, GDPR, or internal audit requirements. 4. User Management and Support • Create, modify, and manage user accounts in Active Directory, Microsoft 365, or similar systems. • Assist users with password resets, email configurations, and remote access setup. • Provide onboarding and offboarding IT support for employees. 5. Hardware and Asset Management • Manage IT inventory, including hardware procurement, tagging, and lifecycle management. • Coordinate repair or replacement of faulty hardware. • Maintain accurate asset records and ensure proper disposal of retired equipment. 6. Network and Connectivity Support • Support LAN/WAN connections, Wi-Fi troubleshooting, and VPN setup. • Collaborate with network engineers to maintain network stability and performance. • Ensure endpoints are properly connected to corporate networks and resources. 7. Remote Support and Collaboration Tools • Provide remote assistance via tools like TeamViewer, Remote Desktop, or Zoom. • Configure and support collaboration platforms (Microsoft Teams, Slack, Zoom, etc.). • Ensure remote users can securely access corporate systems. 8. Documentation and Reporting • Maintain detailed documentation for system configurations, procedures, and troubleshooting guides. • Generate regular reports on system performance, incidents, and asset status. • Contribute to internal knowledge base updates. 9. Continuous Improvement • Recommend improvements to enhance desktop performance and user productivity. • Participate in IT projects such as system upgrades, migrations, or rollouts. • Stay updated on emerging technologies relevant to endpoint management.