Cloud Support Engineer

• Monitor system health, performance, and availability across AWS and Azure 

• Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams 

• Support users with access, configuration, and environment-related queries 

• Maintain documentation of incidents, resolutions, and escalation processes 

• Collaborate with cross-functional teams across multiple projects 

• Ensure compliance with security and operational standards 

Required Skills & Qualifications 

• Basic knowledge of AWS (EC2, S3, IAM, CloudWatch) 

• Basic knowledge of Azure (VMs, Storage, AD, Monitor) 

• Familiarity with ticketing tools (e.g., ServiceNow, Jira) 

• Strong troubleshooting and communication skills 

• Ability to handle multiple tasks concurrently