We are looking for a motivated L1 Cloud Support Engineer to provide first-level technical

support across multiple projects. The role involves monitoring, troubleshooting, and

resolving issues in AWS and Azure environments, ensuring smooth operations and timely

escalation when required.

Key Responsibilities

• Monitor system health, performance, and availability across AWS and Azure

• Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3

teams

• Support users with access, configuration, and environment-related queries

• Maintain documentation of incidents, resolutions, and escalation processes

• Collaborate with cross-functional teams across multiple projects

• Ensure compliance with security and operational standards

Required Skills & Qualifications

• Basic knowledge of AWS (EC2, S3, IAM, CloudWatch)

• Basic knowledge of Azure (VMs, Storage, AD, Monitor)

• Familiarity with ticketing tools (e.g., ServiceNow, Jira)

• Strong troubleshooting and communication skills

• Ability to handle multiple tasks concurrently

• Open to shift work / on-call rotations

Preferred

• Exposure to ITIL processes

• Basic scripting (PowerShell, Bash, Python)• Prior internship or experience in cloud support roles

Engineer – Cloud Support (AWS & Azure)