QC & Technical Manager

Key Responsibilities

Quality Control & Assurance

• Lead and manage the QC laboratory team, overseeing daily testing of raw materials, in-process samples, and finished goods
• Establish, implement, and maintain quality management systems (ISO 9001) across manufacturing operations
• Develop and enforce QC procedures, work instructions, and testing protocols
• Manage non-conformance reports (NCR), corrective and preventive actions (CAPA), and internal audits
• Ensure all products comply with local and international standards (SS, BS EN, ASTM, etc.)
• Oversee calibration and maintenance of laboratory equipment

Technical Management

• Provide technical guidance on product formulation, raw material qualification, and process improvement
• Adapt and localise Mapei global formulations to meet Southeast Asian climate, regulatory, and market requirements
• Evaluate and approve new raw material suppliers through technical assessment and trial runs
• Support the Product Development team in new product launches and reformulations
• Prepare and maintain technical datasheets, safety data sheets (SDS), and product specifications

Customer & Sales Support

• Serve as the key technical point of contact for customers, distributors, and contractors
• Conduct site visits, product trials, and troubleshooting for application issues
• Provide pre- and post-sales technical support and training to customers and internal sales teams
• Handle customer complaints, investigate root causes, and implement corrective actions

Regulatory & Compliance

• Ensure products meet relevant certifications and regulatory requirements across the region (Singapore, Malaysia, Indonesia, etc.)
• Manage product registration and certification processes with local authorities
• Maintain compliance with environmental, health & safety (EHS) standards in the laboratory

Team Leadership

• Lead, mentor, and develop the QC and technical team
• Set KPIs, conduct performance reviews, and build team capability
• Liaise with Mapei's global R&D and QC centres for knowledge transfer and best practices