Desktop Support Engineer

Job Role: - Desktop Support Engineer Job Location: - Singapore Experience: -3+ Years Job Roles & Responsibilities: • Provide day-to-day technical support for desktops, laptops, printers, and other peripherals. • Install, configure, and troubleshoot operating systems (Windows/Mac) and applications. • Resolve hardware and software incidents within SLAs. • Support end-users via remote tools, phone, or onsite. • Manage user accounts, passwords, and access in Active Directory/O365. • Escalate unresolved issues to higher-level support teams. • Maintain asset inventory and update documentation. Job Skills & Requirements: ? • 3+ years of experience in IT support or desktop support role. • Strong knowledge of Windows OS, MS Office/O365, and basic networking (LAN/WAN, DNS, DHCP). • Familiarity with ticketing systems (ServiceNow, Jira, etc.). • Good problem-solving and troubleshooting skills. • Strong communication and customer service orientation. • Relevant certifications preferred (CompTIA A+, Microsoft MCSA, ITIL Foundation).