Senior Technical Support / Lead

Job Description & Requirements

You will be taking a lead role to provide infra and application support for a financial institution

Responsibilities

• Provide level 2 support for server and database infrastructure
• Ensuring smooth running of infra and application
• Managing Incidents and issues related to applications under remit
• Involved in leading the team to perform root cause analysis
• Carrying out automation of processes
• Ensuring timely resolution especially for high severity incidents to business users
• Provide management reporting
• Ensuring processes are followed

Requirements

• Min 10 years of experience with min 7 years in managing infrastructure support role
• Experience in banking industry is preferred
• Comes from strong technical background, able to perform troubleshooting if required
• Current technical skills in windows, Linux and DB
• Prior experience in automation using windows (scripting)
• Experience in troubleshooting windows systems issues
• Experience in vbscript is a plus
• Good experience in incident and problem management
• Strong analytical skills
• Strong communication skills

Interested candidates please email your latest resume to [email protected]