E-Commerce Inventory Admin Associate

Inventory Support • Inventory • Conduct daily stock checks of products and report abnormal activities and findings to Inventory Planner, Senior Security Specialist and E-Commerce Manager • Coordinate and follow-up with order fulfilments with stakeholders to resolve inventory issues that require physical checking of stocks • Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post) • Maintain and update records that will be used as references for checking and validation of items • Master Data • Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team • Liaise with Retail Operations in printing of new price tags for items with correct price tags E-Commerce Admin • Process online orders including printing of packing list, delivery Order and receipt • Distribute orders to packers and assist with pick and pack when required • Liaison between CAG and frontline staff from goods order and goods delivery • Track order fulfilment status • Administrative duties such as filing of E-commerce documents • Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock • Coordinating with relevant stakeholders to ensure e-commerce platform stock availability Customer Care • Handle online customers' enquiries, feedbacks and reservations • Maintain strong partner with Changi Customer Centre team & Fulfilment Centre • Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team General • Any other duties which may be assigned by the immediate supervisor/manager from time to time Requirements • Diploma in Business Admin or Retail Management • At least 1 year of relevant admin experience in retail or travel retail work environment experience preferred • Strong interpersonal skills with mature disposition • Prior customer/client service experience is an advantage • Ability to partner with multiple stakeholders • Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment • Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word • Fluent in English and possesses good interpersonal and communication skills • Open to working on weekends and shifts Benefits • We offer attractive salary packages that commensurate with relevant work experience • Annual Leave from 14 days to 18 days • Medical Outpatient insurance coverage • Group Hospitalization and Surgery insurance coverage • Group Dental insurance coverage • Performance bonuses subject to company's and individual's performances