Network Engineer (FTTx Access Network)

ViewQwest is the fastest growing and dynamic brands in Singapore and Malaysia’s telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, we are also passionate and proud of the work that we do.

Be part of the team that bring #Better Broadband to everyone! Be Better, Join the Fastest

ViewQwest is looking to expand the network operation team to support our growing business. The operation team ensures that our clients’ (both corporate and consumer businesses) requests are met in a timely and professional manner.

This role oversees the complex network components and will be responsible in network management. An important function of this role is the Service Management such that the candidate would be required to monitor the system, recognize alerts, diagnose issues, track, send out notifications, and be able to do troubleshooting when the system malfunctions. This role will also have the opportunity to work with various internal teams and vendors.

Roles & Responsibilities:

• Assist in FTTx network implementation.

• Troubleshoot IP services, networks & FTTx issues, and ensure that all escalation issues are resolved

• Engage vendor support and join con-calls to ensure the service restored within limited downtime

• Responsible for attending escalations from technical support or NOC teams

• Plan and monitor the subscribers/PON port migration during troubleshooting.

• Document the resolution of incidents and problems

• Responsible for field operations and maintenance of FTTx network.

• Schedule and execute pre-planned operation activities for new OLTs, network optimization, software upgrade and so on.

• Support senior engineers in implementing network upgrades.

• Responsible for field operations and maintenance of FTTx network.

Requirements:

• Diploma in Computer Science, Information Technology, Engineering or any related field

• Minimum 2 years of experience in related field preferred

• Experience in Network operations/maintenance and passionate about providing troubleshooting support

• Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market

• Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems

• Prior experience from an ISP environment will be an advantage

• Ability to work both independently and as part of a team.

• Proficiency in using FTTx testing tools and equipment

• Experienced in OLT/ONT configuration, fiber optic principles, and relevant protocols.