Network Operations Centre (NOC) Engineer
VIEWQWEST PRIVATE LIMITEDSalary Range
SGD 36,000 - SGD 42,000 /year
SGD 3,000 - SGD 3,500/month
Skills Required
Job Description
Responsibilities:
Provide Service Management to supervise the network system and continuously monitor alerts
Ensure the security of the company’s network and monitor the performance of the business network
Coordinate with third-party providers to secure network products and services
Attend to tier 2 customer escalations and troubleshoot issues
Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)
Influence the enhancement, modification, and adjustment of components in the network infrastructure
Manage the integration of new network technologies
Maintain all required network updates on the VPN, WLAN, WAN and LAN
Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
Document the resolution of incidents and problems
Requirements:
Diploma in Computer Science, Information Technology, Engineering, or a related field
Minimum 2 years of experience in a related field preferred
Interest in Internet Technologies, including routing, switching and general network infrastructure, as well as technologies associated with the ISP market
Able and willing to work in shifts to support network system on a 24/7 basis
Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges
Prior experience in an ISP environment would be advantageous
Possession of professional certifications such as CCNP would be advantageous
Able to work shift (8am to 5pm, 11am to 8pm)
Able to work after office hours for any emergency situations that needs onsite or remote troubleshooting
SG
Router, switch and firewall configuration (experience or have knowledge)
CCNA certificate – request
Technical support
WAN, LAN, IP/TCP (how does it work, implementation)
Fresh graduates with network degree, diploma