Human Resources Business Partner (Assistant Manager)

HR Business Partner (Assistant Manager) KFC & Pizza Hut Singapore Reporting to: Senior HR Business Partner Manager Team Leadership: 3 HRBP Executives Coverage: Restaurants (Full-time & Part-time Staff) Total Headcount Supported: ~2,500 Role Overview We are seeking a strong HR Business Partner (Assistant Manager) to support our Senior HRBP Manager across both KFC and Pizza Hut Singapore. This role is a hands-on people partner and team lead, responsible for translating HR strategy into practical, on-the-ground execution across our restaurant operations. You will manage and coach a team of HRBP Executives, partner closely with Operations leaders, and ensure consistent, compliant, and effective people practices for a large frontline workforce. Key Responsibilities 1. Business Partnering & Operations Support • Partner Area Coaches, Restaurant Managers, and Operations leaders on day-to-day people matters across restaurants. • Advise on employee relations, disciplinary cases, performance issues, attendance, and workplace conduct. • Provide practical HR guidance aligned with operational realities in a fast-paced QSR environment. • Support restaurant openings, transitions, and manpower movements as required. 2. Team Leadership & HRBP Execution • Lead, coach, and develop HRBP Executives supporting full-time and part-time restaurant staff. • Allocate portfolios, monitor workload, and ensure timely, accurate HR support delivery. • Review case handling, documentation quality, and stakeholder communication. • Act as escalation point for complex or sensitive cases before senior HRBP involvement. 3. Employee Relations & Compliance • Ensure consistent application of HR policies, disciplinary processes, and employment practices. • Support investigations, counselling sessions, warnings, and terminations where required. • Ensure compliance with Singapore employment laws and internal governance standards. • Maintain proper documentation, case records, and audit-ready files. 4. Performance & People Management • Support performance management cycles for restaurant management staff. • Coach managers on fair performance conversations, improvement plans, and documentation. • Identify recurring people issues and recommend practical interventions. 5. HR Data, Reporting & Systems • Review HRBP reports and dashboards covering cases, attrition, manpower movement, and trends. • Ensure accuracy and integrity of HR data in HR systems. • Use insights to highlight risks, hotspots, and improvement opportunities to the Senior HRBP Manager. 6. Cross-Functional Collaboration • Work closely with Talent Acquisition, Payroll, L&D, Operations, and Compliance teams. • Support alignment of HR processes across both brands. • Participate in HR projects, pilots, or process improvements as assigned. What We’re Looking For • Bachelor’s Degree in Human Resources, Business Administration, or related discipline. • 5–7 years of HR experience, with solid exposure to HR business partnering or HR operations. • Prior experience leading or supervising HR team members strongly preferred. • Hands-on experience managing frontline / blue-collar / hourly workforce is a strong advantage. • Good working knowledge of Singapore employment laws and employee relations practices. • Confident communicator able to engage restaurant leaders and handle sensitive conversations. • Structured, calm, and decisive—able to manage volume without losing judgment. • Comfortable operating in a high-volume, multi-site environment. Why Join Us • Exposure to large-scale frontline workforce management across two iconic QSR brands. • Clear progression path into HRBP leadership. • Strong partnership with Operations and leadership teams. • Opportunity to shape people practices that directly impact restaurant performance. Apply Now: Due to the high volume of applications, only shortlisted candidates will be contacted.