Senior IT Service Delivery Manager (12 Months Contract)

Senior IT Service Delivery Manager (12 Months Contract)

Job Overview:
We are seeking a highly experienced IT Service Delivery Manager with strong Singapore Government project experience to lead the delivery and operational support of critical enterprise applications in a regulated environment. This role requires a strong blend of project delivery, application support, ITIL service management, and stakeholder engagement.

Key Responsibilities:

• Lead end-to-end delivery and support (Build + Run) of large-scale government ICT systems
• Manage multiple enterprise applications (10+ systems) including enhancements, maintenance, and BAU support
• Drive ITIL-based service management processes (Incident, Problem, Change, SLA governance)
• Engage stakeholders to gather and translate business requirements into BRDs and delivery plans
• Manage vendors, SLAs, and performance governance across multiple teams
• Oversee UAT, release management, deployment, and post-production support
• Ensure compliance with security, audit, and regulatory standards in government environments
• Lead Steering Committee meetings and executive-level reporting

Mandatory Requirements (Strict):

• 10+ years of experience in IT Service Delivery / Project Management
• Minimum 5+ years of Singapore Government / Public Sector project experience (Mandatory)
• Strong hands-on experience in Application support + project delivery (combined role)
• Managing multiple applications / portfolios
• Vendor management and SLA governance
• ITIL Certification (v3/v4) – Mandatory
• PMP or Scrum Master Certification – Mandatory
• Proven experience managing large-scale projects ($1M+ budgets)
• Strong expertise in tools such as JIRA, ServiceNow, MS Project

Preferred Skills:

• Experience working with Singapore Government agencies (e.g., BCA, GovTech, LTA, MOM, etc.)
• Exposure to Azure DevOps / .NET / SQL-based environments
• Experience in audit, compliance, and vulnerability management