Support Engineer

Role Summary

We are looking for an Application Support Engineer with strong Unix and Oracle expertise to manage production support, incident resolution, and system stability within a banking environment. The role involves handling critical applications, ensuring high availability, and driving continuous improvement across support processes.

Roles & Responsibilities

• Manage incidents, service requests, problems, and change management processes
• Provide L2/L3 support for business-critical applications (front-office & back-office)
• Troubleshoot and resolve production issues, including high-impact incidents
• Monitor applications, analyze logs, and ensure system stability and performance
• ⁠Collaborate with developers, project managers, and stakeholders for issue resolution
• Support release transitions and ensure smooth handover to support teams
• Maintain documentation, knowledge base, and reporting
• Drive service improvement initiatives and automate manual processes
• Support disaster recovery planning and testing

Requirements

• ⁠4–6 years of experience in application support (preferably in banking domain)
• Strong expertise in Unix scripting and automation
• Hands-on experience with Oracle (SQL, PL/SQL, Forms, Reports, performance tuning)
• Experience in incident management, production support, and troubleshooting
• Knowledge of database migrations (e.g., DB2 to Oracle, on-prem to cloud)
• Familiarity with monitoring tools (e.g., ITRS Geneos) and automation tools (Ansible)
• Experience with log analysis (system, application, security, audit logs)
• Understanding of networking concepts (VPN, load balancers, IAM)
• Experience with JIRA or similar tools
• Strong problem-solving, communication, and stakeholder management skills