Business Analyst, Payments (1-year renewable contract)

Key Responsibilities

• Lead end-to-end business analysis activities for payment-related initiatives, including requirement gathering, analysis, solution design, and implementation support.
• Engage with senior business stakeholders, operations, compliance, and technology teams to understand complex payment processes and translate them into clear functional requirements.
• Conduct in-depth analysis of payment systems and transaction workflows, including areas such as payment processing, reconciliation, settlement, and exception handling.
• Drive business requirement workshops, stakeholder discussions, and solution walkthroughs to ensure alignment across business and technology teams.
• Produce detailed business requirement documents (BRD), functional specifications, user stories, and process flows to support system development and implementation.
• Analyze existing payment platforms and workflows, identifying opportunities for process improvements, automation, and operational efficiency.
• Work closely with project managers, architects, and development teams to ensure requirements are clearly understood and delivered according to business expectations.
• Support system integration and payment platform enhancements, ensuring compatibility with upstream and downstream systems.
• Lead or support testing activities, including defining test scenarios, supporting SIT/UAT cycles, validating system outputs, and ensuring business requirements are met.
• Investigate and analyze payment-related incidents or production issues, coordinating with relevant teams to identify root causes and recommend solutions.
• Ensure payment solutions comply with regulatory, compliance, and risk management requirements within the banking environment.
• Prepare executive-level documentation, project updates, and analysis reports to support project governance and decision-making.
• Mentor junior analysts where required and provide subject matter expertise on payment systems and processes.
• Support large-scale payment transformation or modernization programs across the organization.

Key Requirements

• 15+ years of experience working as a Business Analyst or Techno-Functional Analyst, preferably within banking or financial services.
• Strong expertise in payments domain, including payment processing, transaction flows, reconciliation, settlement, and operational workflows.
• Proven experience supporting large-scale payment transformation or implementation projects.
• Strong knowledge of payment systems, banking platforms, and transaction processing environments.
• Ability to work closely with senior stakeholders and cross-functional teams, translating complex business requirements into structured functional specifications.
• Experience producing detailed business and functional documentation, including BRDs, FRDs, process flows, and user stories.
• Strong understanding of system integration, data flows, and end-to-end payment transaction lifecycles.
• Experience supporting SIT/UAT testing cycles, defect management, and implementation activities.
• Familiarity with banking regulations, compliance, and risk considerations related to payment systems.
• Excellent analytical, problem-solving, and communication skills, with the ability to manage complex stakeholder environments.
• Ability to work independently, manage multiple priorities, and lead analysis activities across large project teams.
• Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint for documentation and analysis.
• Experience with process modeling tools, data analysis platforms, or payment system technologies is advantageous.