Business Analyst

As a Business Analyst Lead, you will be responsible for analyzing an organization and designing its processes and systems. This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution. You will research, gather, and synthesize information to support these activities. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions. Engaging with multiple teams and contributing to key decisions will be essential, as well as providing solutions to problems for your immediate team and across various teams. Advanced proficiency in Business Process Analysis Tools is required. Advanced proficiency in Business Process Design, Requirements Analysis, and Business Model Strategy is suggested.

• Facilitate workshops to gather requirements and ensure alignment among stakeholders.

• Develop detailed documentation that outlines business processes and system requirements.

• Utilize data analysis techniques to identify trends and inform decision-making.

• Collaborate with technical teams to ensure the successful implementation of business solutions.

• Continuously seek opportunities for process improvement and innovation within the organization.

Years of Experience

6 - 8 years

BA Lead - Retail Banking, Contact Center experience, Banking experience.