K24 PLATFORM OPERATIONS ENGINEER

Key Responsibilities:

• Maintain critical infrastructure platforms including compute, storage, virtualisation, and supporting systems across development, staging and production environments.
• Follow and implement platform standards, executing infrastructure automation and modern operational practices to improve efficiency and reliability.
• Support platform enhancement initiatives and implementation of new infrastructure solutions, ensuring alignment with enterprise architecture standards.
• Manage virtualisation platforms (e.g., VMware, Hyper-V), including capacity monitoring, performance optimisation, and lifecycle management.
• Implement and maintain robust monitoring and observability solutions for all platform components using modern tooling (e.g., Prometheus, Grafana, ELK stack).
• Execute platform patching strategies, leveraging automation to maintain security and stability while minimising service disruption.
• Provide L2/L3 technical support for platform-related incidents, conducting problem determination and resolution.
• Support containerisation initiatives and maintain container orchestration platforms for traditional workloads where applicable.
• Implement Infrastructure as Code (IaC) practices to automate platform provisioning and configuration management.
• Maintain backup, DR, and high-availability solutions for critical platform components.
• Follow security controls implementation, including access management, security hardening, and compliance monitoring.
• Collaborate with application teams to support platform stability, performance, and scalability requirements.
• Create and maintain platform documentation, runbooks, and standard operating procedures.
• Support team members on platform operations and modern infrastructure practices.

EXPERIENCE AND SKILLS NEEDED

• Strong experience with enterprise virtualisation platforms (VMware vSphere, Hyper-V)
• Experience in storage systems (SAN, NAS) and enterprise backup solutions
• Proficiency in Linux and Windows Server administration
• Experience with infrastructure automation tools (Ansible, Puppet, Chef)
• Knowledge of container technologies (Docker, Kubernetes)
• Familiarity with monitoring and observability platforms
• Experience with Infrastructure as Code practices
• Understanding of networking concepts and technologies
• Scripting abilities (Python, PowerShell, Bash)
• Experience with high-availability and disaster recovery solutions

Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field
• Experience in infrastructure operations and engineering
• Strong understanding of enterprise infrastructure components
• Experience in supporting infrastructure modernisation initiatives
• Excellent problem-solving and analytical skills
• Strong documentation abilities
• Effective communication skills with both technical and non-technical stakeholders

Desired Certifications:

• VMware Certified Professional (VCP)
• Microsoft Certified: Windows Server
• Red Hat Certified Engineer (RHCE)
• ITIL v4 Foundation