Data Centre Support Engineer (CCNA, Putty, Wireshark, SolarWinds, NetScout, F5, CISCO DNAC, Endpoint testing, Cisco Networks)

Responsibilities:

• Provide onsite support for Equinix data centres (SG2, SG3, SG4) including racking, stacking, cabling, and labelling of all network and IT equipment.
• Perform commissioning and decommissioning of network devices and servers.
• Conduct regular data centre walk-throughs for cooling, UPS, PDU, and overall environmental health checks.
• Manage data centre asset inventory records for manufacturing plants, corporate sites, and co-location DCs.
• Execute data centre deployment projects including CNF and JPAC implementations and changes.
• Install, configure, and troubleshoot a wide range of Cisco devices including:

1. Cisco switches: 2960, 3650, 3850, 9300, 9500, 4500x
2. Cisco routers: ASR1001, ASR1002-HX
3. Firewalls & security devices: Cisco Firepower 2130/2140/9300, Checkpoint
4. Load balancers: F5
5. Wireless controllers: Cisco 5520, 5508
6. Packet broker devices: iXia

• Perform Level 1 & Level 2 troubleshooting for all network devices within corporate and DC environments.
• Upgrade firmware/IOS images on routers, switches, and firewalls.
• Conduct biweekly health checks, monitor device performance, and resolve critical alerts.
• Provide onsite support for manufacturing plant network operations and corporate IT infrastructure.
• Troubleshoot LAN, wireless network, Avaya IP phone issues, network connectivity problems, and end-user support cases.
• Perform inventory management, IT asset updates, and documentation.
• Assist during outages, change windows, migrations, and upgrade activities.
• Support ITSM processes including incident, change, and problem management (ServiceNow experience).
• Prepare health check reports, utilization summaries (CPU, memory, interfaces), IOS upgrade documentation, and error reports.
• Record technical issues, logs, and troubleshooting steps for audit and documentation purposes.
• Vendor and Stakeholder Management
• Coordinate with vendors, outsourcers, and internal network teams as part of troubleshooting and project activities.
• Lead vendor technical staff during project phases and provide training when required.

Requirements

• 10+ years of hands-on experience in Data Centre and Network Engineering roles.
• Master of Engineering (Communication Systems).
• Bachelor of Engineering (Electronics & Communication Engineering).
• Strong hands-on experience in Routing & Switching, Network Infrastructure, and Data Centre Support.
• Proficiency in Cisco network devices: switches, routers, firewalls, WLCs.
• Experience with tools such as: Putty, Wireshark, SolarWinds, NetScout, F5, iXia Packet Broker.
• Experience in SD-WAN (Viptela, Silver Peak, Riverbed).
• Experience in CISCO DNAC, endpoint testing.
• Experience in monitoring tools and interpreting alerts.
• System support knowledge: PC setup, NAS/FTP servers, antivirus, software installation.
• CCNA certified.
• Strong multitasking capability in high-pressure environments.
• 24/7 onsite support experience,
• Excellent coordination with vendors and stakeholders.
• Good communication and training skills.