Executive, Service Experience & Training (Line Trainer)

Responsibilities: • Conduct on-the-job training for various rides and shows, ensuring team members are proficient in their roles, safety procedures, and customer service standards. • Facilitate comprehensive orientation sessions for new hires, providing thorough introductions to park facilities, operational procedures, and fostering familiarity with the various functional teams to ensure smooth integration. • Collaborate with the Service Experience & Training department to conduct service level audits and implement targeted training to enhance the guest experience. • Perform front-line operational duties across the Rides Operations department to maintain up-to-date practical knowledge, support peak periods, and serve as a role model for operational excellence and safety compliance. Requirements: • Diploma with at least one year of hands-on experience in delivering on-the-job training, preferably within a service-oriented or operational environment. • Professional certifications in training, or related disciplines (e.g. ACTA/ACLP) will be highly advantageous. • Strong communication and interpersonal skills to effectively engage, coach, and support team members across all levels. • Must be adaptable and committed to working on shifts, including weekends and public holidays, in alignment with operational needs. • Comfortable working in an outdoor environment. • Able to stand for extended periods.