Senior Executive/Executive, Service Excellence & Training

Job Responsibilities: • Support the design, development, and delivery of soft skills training programmes to enhance employee capabilities and service excellence. • Track, analyze, and report service-related KPIs, collaborate with departments to identify performance gaps and implement targeted improvement plans. • Plan and execute service initiatives and employee engagement activities that foster a positive and motivated workplace culture. • Execute award submissions and recognition programs, including supporting actions that reinforce and embed the organization’s service culture. Job Requirements: • Diploma/Degree in Human Resource Development or relevant field with 1-3 years of relevant experience. • Strong skills in coordination, facilitation, and project management. • Comfortable with data analysis, reporting and presenting findings. • Familiar with e-learning or multimedia content development tools (an added advantage).