Responsibilities

Own the end-to-end system architecture and ensure detailed designs and implementations align with the Customer’s Enterprise Architecture and technology standards.
Translate complex business and non-functional requirements (including resiliency, scalability, security, and integration needs) into clear, actionable technical and architectural specifications.
Design, document, and govern architecture blueprints across business, application, data, and ICT domains using appropriate architectural frameworks and models.
Propose, evaluate, and recommend products, platforms, and solutions aligned with the Agency’s Enterprise Architecture, cloud strategy, SG Tech Stack, and legacy modernization initiatives.
Lead solution design for enterprise and cloud-based systems, including Salesforce platforms and third-party / cross-platform integrations.
Review system designs, source code, and technical solutions throughout the software development lifecycle to ensure quality, performance, security, and compliance with standards.
Collaborate with business stakeholders, developers, and vendors to break down complex business requirements into detailed technical designs and implementation plans.

Experience and Skills Required

Degree or Diploma in any discipline.
Proven experience as a Technical Lead and/or Solution/System Architect, with background in system design, performance tuning, prototyping, and system maintenance.
Hands-on experience across full project development life cycles (SDLC).
Ability to evaluate and recommend suitable technologies aligned with the Customer’s technology directions (e.g. cloud adoption, enterprise architecture, legacy system modernization, SG Tech Stack).
Experience in designing and implementing .NET and/or J2EE applications, with excellent data modelling and SQL skills.
Solid understanding of server-side .NET and/or Java development, Service-Oriented Architecture (SOA), web services, and public-facing web applications / e-services.

Key Client-Focused Skillsets

Hands-on experience with Salesforce Service Cloud / PSS.
expertise in Salesforce OmniStudio, Apex, and Salesforce Platform API development.
Proven experience in designing and implementing Service Cloud solutions, with a solid understanding of Service Cloud integrations, case management, and related workflows.
Experience with third-party system integration using APIs, web services, or middleware platforms
Proven ability to translate and decompose complex business requirements into clear, structured technical specifications and solution designs.
Analytical and problem-solving skills, with the ability to think creatively and propose innovative, “out-of-the-box” solutions.

Salesforce certifications such as:Platform Developer I / IIOmniStudio DeveloperService Cloud Consultant

Additional Competencies

technical judgment with the ability to select optimal solutions for complex technical challenges.
Results-driven and customer-oriented mindset.
Organisational, leadership, and stakeholder management skills.
Excellent verbal and written communication skills, with the ability to articulate architectural decisions and influence stakeholders at all levels.

Salesforce Architect