UX Designer with 5 years experience for WSG (Contract)

[12 months contract, renewable]

We’re looking for a UX Designer to join our mission-driven product team to design intuitive, inclusive, and impactful digital services for citizens, employers, and industry partners. You’ll play a key role as an individual contributor —shaping experiences through research-driven design , co-creating with stakeholders, and collaborating across product, design, and engineering. This role is ideal for someone who is comfortable with ambiguity , skilled in both user research and interaction design , and thrives in agile, cross-functional teams . You’ll have opportunities to design across multiple platforms and touchpoints, and contribute to strategic decisions that shape the product’s direction.

What You’ll Do

· Lead the end-to-end UX design process —from framing problem spaces and user needs to deliver wireframes, prototypes, and final design specs.

· Plan and conduct user research (qualitative and quantitative) including usability testing, interviews, surveys, and A/B testing.

· Map complex user journeys and service blueprints to uncover pain points and opportunity areas.

· Facilitate co-creation and ideation workshops with stakeholders, users, and your cross-functional team.

· Communicate your design rationale clearly through visuals, presentations, and storytelling.

· Advocate for accessibility, inclusive design , and consistent use of design system components.

· Partner closely with product managers and engineers to scope, test, and deliver features that are user-friendly and technically feasible.

· Contribute to and maintain our design system to ensure cohesion across products.

· Champion a culture of collaboration, feedback, and continuous improvement.

What We’re Looking For

· 5+ years of experience in UX design, with a strong portfolio showcasing research, ideation, and design execution.

· Experience contributing to at least two shipped products , preferably in complex or high-impact domains.

· Proficiency in tools like Figma, Miro, Maze, Google Analytics, Notion , and familiarity with Jira or similar tools.

· Comfortable working in agile teams and engaging in rapid cycles of iteration and feedback.

· Strong stakeholder management skills and the ability to align design decisions with business and user goals.

· Clear communicator with excellent visual, written, and presentation skills.

· Familiarity with design principles , typography, and accessibility guidelines (e.g., WCAG).

· Strong concept creation and copywriting skills will be a bonus.

· Prior experience with designing for government services , regulated domains, or complex workflows is a strong plus.

· Knowledge of OKRs and product analytics tools is a bonus.

Why Join Us

· Work on meaningful products that impact lives at scale

· Collaborate with a passionate and supportive cross-disciplinary team

· Shape the future of public digital services in Singapore

· Grow alongside a community of designers focused on continuous learning