UX Designer with 4 years experience (Contract)

[12 months contract, Renewable]

As a UX Designer, you will work with agencies and cross-functional teams to understand business needs, operational challenges, and user pain points.

You will help defi ne problems, facilitate discovery, design end-to-end experiences, validate solutions with users, and support implementation. Depending on the engagement, your work may involve designing a digital service, operational workflow, internal system, public-facing platform, or a combination of these.

You will play an active role in influencing decisions through research, design thinking, and evidence-based recommendations.

Within your first month...

● Understand the team's mission, delivery approach, and current engagements.

● Familiarise yourself with agency stakeholders, business domains, and user groups.

● Contribute to ongoing discovery and design activities.

By the end of 3 months...

● Lead or support workshops, stakeholder engagements, and requirements gathering activities.

● Map user journeys, service flows, and operational processes.

● Design and validate solutions with users and stakeholders.

● Deliver design artefacts that support product and engineering teams in implementation.

After 6 months…

● Independently lead design workstreams across one or more initiatives.

● Identify opportunities to improve service delivery, user experience, or operational efficiency.

● Drive alignment across stakeholders and contribute to strategic decision-making.

● Influence solution direction through research, insights, and design expertise.

Beyond that…

You will continue to solve problems such as:

How might we...

● Improve the experience of citizens, officers, or service providers?

● Simplify complex processes and workfl ows?

● Reduce operational ineffi ciencies and manual effort?

● Improve accessibility and inclusiveness of government services?

● Align diverse stakeholder needs while delivering meaningful user outcomes?

● Design solutions that can scale across agencies and domains?

● Use technology and data to improve service delivery and decision-making?

How to Succeed

Human-Centred and Systems Thinker

● Passionate about understanding people, contexts, and problems.

● Able to see the bigger picture across users, services, processes, and systems.

● Comfortable navigating ambiguity and framing complex problem spaces.

● Curious and proactive in uncovering root causes rather than treating symptoms.

Designer and Problem Solver

● Able to transform complex requirements into intuitive experiences.

● Strong skills in user research, journey mapping, service blueprinting, interaction design, and prototyping.

● Comfortable facilitating workshops and synthesising insights.

● Uses evidence and data to inform recommendations and decisions.

● Understands accessibility and inclusive design principles.

Collaborative Partner

● Builds trust with agency stakeholders and delivery teams.

● Communicates effectively with both technical and non-technical audiences.

● Works collaboratively across disciplines to co-create solutions.

● Balances user needs, business objectives, operational realities, and technical constraints.

Delivery-Focused

● Able to move from discovery to implementation.

● Comfortable working in Agile and iterative delivery environments.

● Takes ownership and drives work forward independently.

● Adapts quickly to new domains, challenges, and stakeholders.

Preferred Qualifications

● 4–6 years of experience in UX Design, Product Design, Service Design, or related disciplines.

● Experience designing end-to-end digital services, systems, or platforms.

● Experience conducting user research, usability testing, and stakeholder engagement.

● Experience facilitating workshops and requirements gathering sessions.

● Strong portfolio demonstrating problem-solving, systems thinking, and measurable outcomes.

● Experience working with government agencies or large organisations is an advantage.

● Experience leading initiatives or mentoring others is a plus.