Infrastructure Support Engineer (VMware)

Job Summary
You will serve as 3rd level support by managing inbound support requests and facilitating resolution. This position will facilitate, implement, troubleshoot, and problem-solve in support of our customers based in global region.

Job Responsibilities

• Experience in maintaining and troubleshooting Windows servers.
• Support VMWare ESX 7.x, 8.x systems and has experience managing these environments in a production environment.
• Provide troubleshooting assistance remotely via telephone and email on products to field service personnel, distributors, integrators, and customers.
• Work with other teams to manage multiple issues with changing priorities and deal with high-pressure situations.
• Provide documentation of all actions taken in the appropriate systems, set expectations with customers and follow up on an action item or activity needed to resolve a problem being experienced by a customer.

Requirements:

• Bachelor’s Degree in IT or Computer Engineering
• At least 3+ years’ relevant experience in infrastructure service management or infrastructure engineering
• Experience with one or more of the following products and platforms:

1. Virtualization (VMware)
2. Operating Systems (Linux, Windows)
3. Compute/Storage (SAN, NAS)

• Infrastructure Services and tools (e.g., SFTP, Enterprise job management, Monitoring tools)
• Experience with network technologies, such as TCP /IP, DNS, DHCP
• Good problem-solving and troubleshooting skills
• Good communication skills
• Self-motivated and have attention to detail