Senior Business Analyst – OpenText ECM (AML / KYC)

Job Summary

We are seeking an experienced Senior Business Analyst (10–12 years) with strong expertise in OpenText ECM solutions and proven experience in AML/KYC and regulatory compliance projects within the banking or financial services domain. The role involves leading requirements analysis, solution design, and implementation of ECM platforms supporting AML/KYC workflows and regulatory documentation management.

Responsibilities

• Lead business analysis activities for OpenText ECM implementation and enhancement projects to deliver compliant and efficient content management solutions
• Gather, analyze, and document detailed functional and technical requirements to ensure alignment with business and regulatory needs
• Drive solution design for AML/KYC onboarding, case management, and document workflows to optimize regulatory compliance and operational efficiency
• Collaborate with compliance, risk, and operations teams to ensure ECM solutions meet regulatory frameworks and audit requirements
• Translate business requirements into ECM configuration and integration specifications to guide technical development and deployment
• Support User Acceptance Testing (UAT), System Integration Testing (SIT), and production deployment activities to ensure successful solution delivery
• Act as liaison between business stakeholders and technical teams to facilitate clear communication and effective project execution
• Ensure ongoing compliance with regulatory frameworks and audit standards through rigorous documentation and process adherence

Required competencies and certifications

• 10–12 years of experience as a Business Analyst in Banking / Financial Services
• Strong hands-on experience with OpenText ECM / Content Server
• Experience in AML, KYC, CDD, onboarding, or regulatory compliance projects
• Solid understanding of document management systems and workflow configuration
• Experience working in regulatory-driven environments
• Strong stakeholder management and communication skills demonstrated through effective collaboration with cross-functional teams
• Proficiency in writing Business Requirements Documents (BRD), Functional Requirements Documents (FRD), use cases, and process flows

Preferred competencies and qualifications

• Experience with case management and document lifecycle automation to enhance operational workflows
• Knowledge of regulatory standards such as MAS and FATF to support compliance initiatives
• Exposure to integration with core banking or risk systems to enable seamless data flow and process automation