Branch Operations Executive

• Branch Operations • Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities: • Verify customer’s identification and ensure proper authorization and documentation for any transaction requests • Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening • Maintain accurate records and documentation for all transactions • Any other activities prescribed in the Branch Operational Manual • Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service • Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained • Customer Service Management • Greet and assist customers with their inquiries and transactions. • Provide accurate and prompt information about products and services offered by RHB • Support implementation of customer service initiatives within the Branch • Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies • Regulatory Compliance and Risk Management • Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch Required Skills • Strong interpersonal and communication skills • High level of customer service orientation • High level of accuracy and attention to detail • Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.) • Awareness of relevant laws and regulations relating to Branch Banking