Workplace Ambassador - Reception

Site Operations • Create a comfortable, welcoming and hospitable experience for employees and their guest. • Boost agility in the workplace by managing up-to-date visitor information. • Handle internal & external calls and correspondence. • Develop community events calendar for the year and coordinate to meet optimal level of success. • Anticipate client needs through observation to create memorable experiences. • Manage stationery requisition and related inventory management. • Adhoc responsibilities assigned by Workplace Manager. • Manage general administrative / soft services activities and any other duties assigned • Receive & route all deliveries at the front desk, ensuring all mail and couriers are distributed and collected in a timely fashion and as required to meet any deadlines for delivery Refer to Site operation procedures. • Manage work orders and preventive maintenance in Corrigo Platform / raise purchase requisite on Client’s financial platform • Scan all incoming supplier invoices within agreed timelines including invoice processing & validation; record keeping/reporting/filing; and updating related process documents Customer Services • Foster a sense of community and create happiness at work for our team, our client and their guest. • Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service. Visitor Management • Provide personable and efficient visitor registration services. • Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS). • Enhance safety and security of our client’s facility by management of visitor movement. • Execute emergency response plan to ensure safety of client and guest when necessary. Community Management • Curate a welcoming and collaborative community environment that supports an inclusive culture for our employees. • Build relationships with our employee community and proactively gather information, so the Workplace Team can anticipate their needs before they arise and deliver outstanding customer service. • Own how we approach workplace communications and the channels used to share local information, building updates and upcoming events with our employee community. • Support and guide our employee community on how to use our amenities to help them maximise their productivity in the workplace. • Lead the planning and execution of community events to promote employee networking, wellness and our mission. • Evaluate events based on attendance, satisfaction, and impact, to ensure they remain relevant and continue to deliver value to our employee community. Community Projects • Understanding Community Behaviour and Analysis at the workplace • Ideas & Knowledge Base Management • Blogging and Content which includes newsletters, Guerrilla marketing, new ways of communication (internal and community) • Community Creative Content and Projects Conference Meeting Room Booking • Assist & educate client to achieve optimization and efficiency for meeting room bookings. • Enhance user comfort and services by efficient turnaround of meeting rooms. • Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace. Mail Delivery Services • Organise receipt and deliveries of all mails and courier services. • Manage mail distribution records and mail logs.