Senior Product Manager (Retail)

Overview

Lead the strategy, roadmap, and delivery of customer-facing digital commerce and omnichannel products across the SEAO region. Partner with business, technology, design, analytics, and global teams to drive customer experience, conversion, and business growth through data-driven product innovation and AI-powered solutions.

Responsibilities

• Define and execute the digital product vision, strategy, and roadmap.
• Drive customer experience, conversion, and operational improvements through analytics and AI.
• Own the end-to-end product lifecycle from discovery to launch and optimization.
• Prioritize initiatives, build business cases, and deliver measurable business outcomes.
• Leverage customer insights, experimentation, and A/B testing to enhance product performance.
• Lead AI initiatives including personalization, recommendation engines, automation, and digital engagement.
• Collaborate with business, engineering, design, marketing, analytics, and external partners to deliver scalable solutions.

Requirements

• Minimum 5+ years of experience in Digital Product Management, Ecommerce, or Omnichannel Product Leadership.
• Proven experience owning product strategy, roadmap planning, and delivery for customer-facing digital platforms.
• Hands-on experience with Salesforce Commerce Cloud (SFCC).
• Strong knowledge of ecommerce technologies such as CMS, PIM, SAP Hybris, Commerce Tools, or similar platforms.
• Experience leveraging analytics, experimentation, and A/B testing to drive business and customer outcomes.
• Exposure to AI-powered products such as personalization engines, recommendation systems, chatbots, predictive analytics, or automation solutions.
• Strong understanding of customer journey optimization and digital commerce best practices.
• Experience within the Retail, Luxury, Fashion, Beauty, or Consumer Goods industry.