Service Engineer

Responsibilities: • Attend to customer enquiries and complaints, including on-site calls • Recommend preventive measures and provide prompt and effective resolution to technical problems • Assuage dissatisfied customers with prompt resolutions for any product or service issues • Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify sub-contractors' jobs • Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses • Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department Requirements: • Diploma/Degree in Mechanical Engineering • Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems • Resourceful with good analytical and interpersonal skills • Strong communication skills • Good team player with ability to lead and multi-task • Possess Class 3 driving license will be an added advantage