Operations Engineer

Job Summary

The Operations Engineer (Operations Support Engineer) is responsible for the development, integration, maintenance, and operational support of full-stack web applications integrated with Optical CMS APIs. The role ensures system reliability, security, and compliance with government standards, including IM8, PDPA, and GCC+ requirements. The incumbent will support DevSecOps practices, cloud infrastructure management, and continuous system enhancements to deliver secure and high-quality digital services.

Key Responsibilities

• Develop, enhance, and maintain full-stack web applications integrated with Optical CMS APIs.

• Build secure, responsive, and accessible frontend interfaces using React.js / Next.js, ensuring compliance with WCAG 2.1 standards.

• Develop and optimise backend services and RESTful APIs using Node.js and Java (Spring Boot).

• Integrate headless CMS platforms (e.g., Optical CMS, Contentful, Strapi) to enable dynamic content delivery.

• Implement secure authentication and authorisation mechanisms, including SSO, OAuth2.0, 2FA, and role-based access control (RBAC).

• Ensure systems are secure by design and compliant with IM8, PDPA, and government security standards.

• Implement and maintain DevSecOps practices, CI/CD pipelines (GitLab CI, Jenkins), and automated deployment workflows.

• Deploy, manage, and optimise AWS cloud services, including API Gateway, Lambda, S3, CloudFront, DynamoDB, and RDS.

• Utilise Docker and Kubernetes for containerisation and orchestration.

• Conduct unit, integration, and performance testing; support UAT and production cutovers.

• Monitor system health and performance of CMS backend infrastructure.

• Perform routine maintenance, updates, patching, and system enhancements.

• Handle incident management, conduct root cause analysis, and prepare post-incident reports.

• Provide technical support to users and resolve software or hardware-related issues.

• Maintain technical documentation and develop training materials for internal stakeholders.

• Assist in security investigations and implement additional security controls when required.

Technical Skills

• Programming Languages: JavaScript, TypeScript, Node.js, Java (Spring Boot)

• Frontend Technologies: React.js, Next.js, HTML5, CSS3

• Cloud & Infrastructure: AWS (API Gateway, Lambda, S3, CloudFront, DynamoDB, RDS)

• DevOps Tools: Git, GitLab CI, Jenkins, Docker, Kubernetes

• API & Integration: RESTful APIs, Headless CMS integration

• Security: OAuth2.0, SSO, 2FA, RBAC, audit logging, secure coding practices

• Testing: Unit testing, integration testing, performance testing

• UI/UX & Accessibility: Mobile-responsive design, WCAG 2.1 compliance

Mandatory Requirements

• Minimum 4 years of relevant experience in an Operations Support or similar role.

• Experience in development and maintenance using modern web frameworks.

• Strong knowledge of AWS cloud services and deployment environments.

• Experience implementing security best practices and compliance standards.

• Experience working with headless CMS platforms.

• Familiarity with GCC+ deployment and government cloud compliance requirements.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to support production systems and manage incidents effectively