AWS Cloud Wintel / Linux Engineer (Level 2)

Role Overview

The AWS Cloud Wintel / Linux Engineer (L2) provides Level 2 operational support for secure, high-availability hybrid cloud environments supporting government and GCC-aligned projects. The role focuses on administering and supporting Windows and Linux server platforms across AWS and on-premises infrastructure, ensuring compliance, resilience, and service continuity.

This position works within structured operational frameworks, supporting mission-critical systems with strong emphasis on security controls, change discipline, and documented processes. The engineer collaborates closely with Level 1 operations teams and Level 3 specialists to maintain system stability and meet service-level commitments.

Key Responsibilities

Operational Support and Incident Management

• Provide Level 2 support for incidents, service requests, and operational issues related to Windows and Linux servers.

• Perform detailed troubleshooting, root cause analysis, and corrective actions within defined escalation procedures.

• Work within ITSM processes using enterprise tools such as ServiceNow or Jira.

• Support government and regulated environments with adherence to operational controls and audit requirements.

Windows and Linux System Administration

• Administer Windows Server platforms (2012, 2016, 2019, 2022) and enterprise Linux distributions, primarily Red Hat.

• Manage core infrastructure services including Active Directory, DNS, DHCP, Group Policy, WSUS, and Windows Failover Clustering.

• Ensure system availability, performance tuning, and capacity monitoring in line with operational standards.

AWS Cloud Operations

• Support AWS infrastructure including EC2, S3, EBS, IAM, CloudWatch, and Systems Manager.

• Perform instance provisioning, access control management, monitoring, and backup coordination.

• Support hybrid connectivity between AWS and on-premises environments.

Patch Management and Security Compliance

• Execute scheduled operating system patching for Windows and Linux servers.

• Apply security hardening and compliance baselines in accordance with organisational and government security standards.

• Support vulnerability remediation activities, audits, and compliance reporting.

Automation and Operational Efficiency

• Develop and maintain automation scripts using PowerShell, Bash, and AWS CLI.

• Support operational automation initiatives to improve reliability, consistency, and response times.

• Assist with Infrastructure as Code practices where applicable under established governance.

Monitoring and Performance Management

• Monitor system health and performance using AWS CloudWatch and enterprise monitoring tools.

• Conduct OS-level diagnostics, performance optimisation, and capacity planning.

• Support proactive issue identification to minimise service disruption.

Required Skills

Experience

• Minimum 2 years of hands-on experience supporting AWS cloud environments.

• Minimum 4 years of experience in Windows or Linux system administration in enterprise environments.

Technical Skills

• Strong experience with Windows Server (2012–2022) and Red Hat Linux.

• Practical knowledge of AWS services including EC2, S3, IAM, EBS, CloudWatch, and Systems Manager.

• Proficiency in PowerShell and or Bash scripting.

• Experience with patch management, monitoring, and system security hardening.

Process and Governance

• Working knowledge of ITIL-based operations including Incident, Change, and Problem Management.

• Experience supporting regulated, government, or compliance-driven environments is advantageous.

• Exposure to automation tools and Infrastructure as Code concepts is a plus.

Preferred Certifications

• AWS Certified SysOps Administrator – Associate

• ITIL Foundation or higher

Role Level Clarification (L2)

• Tier 2 operational support role with ownership of incident resolution.

• Strong troubleshooting capability with structured escalation to Level 3 teams.

• Focus on operational stability, security compliance, and continuous improvement.

Application Note
Interested applicants may send their CV directly to [email protected]
for consideration.