Desktop/Service Desk Engineer

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co What will you do? As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following: • Perform End User Support – Client Management • Perform troubleshooting for client platform related problems • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. • Provide timely status updates to relevant parties • Perform service request related to client platforms • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties • Involve in client platform implementation/upgrade project • Perform follow-up with vendor on replacement of hardware • Perform asset management & update asset records • Perform user account management (i.e. Create password, reset & delete) • Perform local server administration to facilitate software distribution & patch management service • Manage client platform implementation / upgrade project • Ensure deliverables meet service level requirement. Propose and implement action plan when required • Established facility management standards/best practices to ensure operation consistency across project / facility management teams • Submit progress reports Essential Qualification • To have a minimum of 1-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non-technical call centre environment • To have the relevant technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office application • Good understanding on Hardware and peripheral • Experience in supporting WIFI/LAN Connectivity • Understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, VPN) • Customer service orientation and patience when dealing with non-technical users • Basic Understanding of ITIL framework We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. Together, we make the extraordinary happen. Learn more about us at ncs.co and visit our LinkedIn career site. Scam Alert We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources. Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].