Salary Range
SGD 36,000 - SGD 48,000 /year
SGD 3,000 - SGD 4,000/month
Skills Required
SwitchesAssess InfrastructureService Level Agreementresolve incident ticketsCCNPProfessional NetworkingRoutingBandwidth ManagementRoutersNetwork SecurityFirewalls
Job Description
Company Overview
The company was incorporated in 2013, specializing in ICT managed services, end-user support, and IT infrastructure implementation. It is recognized for professionalism, integrity, teamwork, and care for customers and employees.
Job Summary
We are seeking a motivated Junior Network Monitoring Engineer to join our 24/7 Network Operations Center (NOC) team. You will monitor critical network infrastructure, triage alerts, and ensure maximum uptime while working a rotational 24/7 shift pattern.
Responsibilities
- Monitor real-time network health, bandwidth, and device status using enterprise monitoring dashboards to ensure continuous network performance
- Acknowledge and assess incoming network alerts, create accurate trouble tickets, and document initial issue symptoms for effective incident tracking
- Perform initial troubleshooting of routine connectivity faults and conduct simple device checks following Standard Operating Procedures (SOPs)
- Identify complex infrastructure or security issues and escalate promptly to Tier 2/3 engineering teams to meet service level agreements (SLAs)
- Document shift activities clearly and comprehensively to support smooth operational handovers between shifts
Preferred competencies and qualifications
- Candidate to possess a ITE/Diploma in Computer Science/Information Technology, Engineering (Computer/Telecommunication)
- 0–2 years of experience. Fresh graduates with a strong passion for networking and systems infrastructure are welcome to apply.
- Familiarity with basic diagnostic tools (Ping, Traceroute, Wireshark) or exposure to network monitoring software like SolarWinds.
- Certifications (Optional but Preferred): CompTIA Network+, Cisco CCST, or progress toward a CCNA.