Senior Infrastructure Engineer (L2/L3 Support)

The Opportunity

We are looking for a proactive and highly skilled Infrastructure Engineer to join our 2nd and 3rd-level support teams. This is a high-impact role designed for a "problem-solver" who thrives in dynamic, global environments. You will be responsible for resolving complex technical escalations, implementing infrastructure solutions, and delivering top-tier service to our diverse customer base.

What You’ll Do

• Expert Troubleshooting: Act as the final escalation point for complex Windows Server and VMware (ESX 7.x/8.x) issues in a high-stakes production environment.
• Global Support: Provide remote technical guidance to field personnel, integrators, and customers via phone and email.
• Infrastructure Management: Maintain and optimize critical systems including Virtualization (VMware), Storage (SAN/NAS), and core services (SFTP, DHCP, DNS).
• Crisis Management: Navigate high-pressure situations and shifting priorities with a focus on rapid, effective resolution.
• Technical Documentation: Maintain precise records of troubleshooting steps and resolutions to build a robust knowledge base and ensure client transparency.

What You Bring

• Experience: 3+ years of hands-on infrastructure engineering experience.
• Technical Depth: Proficient in Windows/Linux OS, TCP/IP networking, and modern Virtualization stacks.
• Education: A degree in IT or Computer Engineering.
• Adaptability: A "think-on-your-feet" mindset with the ability to work 24/7 global shift rotations (including early mornings).
• Communication: Exceptional English skills and the ability to set clear expectations with both technical teams and customers.

The Ideal Candidate

You are a self-motivated professional with a "constant learner" mentality. You demonstrate sharp judgment in selecting the right technical methods to solve problems and are disciplined enough to follow strict global operational standards.


Interested candidates kindly click the APPLY NOW button.

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Only shortlisted candidates will be notified

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285

Ng Chin Shen I Reg. No: R25127347

Email CV to : [email protected]