Guest Experience Lead (Front Office - Hotels)

Primary Responsibilities: • Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction. • Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests. • Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests. • Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities. • Maintain the confidentiality of all guests and business practices of the Resort. Requirements: • Minimum Diploma in Hotels/Hospitality Management or its equivalent. • Minimum 2 years’ experience in the hospitality industry, preferably in 5-star hotels. • Good interpersonal skills with effective multi-tasking, time management and problem-solving skills. • Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching. • Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint.