Hospitality Executive (Front Office - Hotels)

Primary Responsibilities: • Assist guests with enquiries and requests. • Perform meet and greet in the lobby and in-room registration. • Perform check-in and check-out for hotel guests in the most professional and efficient manner. • Work and coordinate with other departments to satisfy guest requests/complaints. • Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service. • Seek and devise new initiatives to enhance the overall guest experience. Requirements: • Minimum Diploma in Hotels/Hospitality Management or its equivalent . • Minimum 3 years’ experience in the Hotel industry, preferably in 5-star hotels. • Good technical knowledge of Front Office and Guest Services operations. • Good interpersonal, communication and supervisory skills. • Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint.