Senior IT Infrastructure Program Manager - (24*7 Global/Enterprise Infrastructure operations, Multimillion Dollar Projects, P&L Ownership, On call & weekend Operational Governance)

Responsibilities

• Define and execute enterprise infrastructure and cloud strategies aligned with business growth objectives.
• Executive accountability for 24×7 global infrastructure operations ensuring uninterrupted service delivery across regions.
• Provide senior leadership coverage during major incidents or critical escalations, including off-hours when required.
• Participate in executive escalation bridge calls during high-impact outages.
• Ensure effective on-call leadership structures and weekend operational governance.
• Lead modernization initiatives transitioning legacy environments toward hybrid and cloud-native platforms.
• Drive technology roadmaps covering compute, storage, networks, platform services, and security.
• Partner with CXOs to align IT infrastructure strategy with enterprise transformation goals.
• Manage large infrastructure services portfolios with full P&L accountability.
• Drive margin improvement through automation, consolidation, and operational efficiencies.
• Lead contract governance, commercial negotiations, and vendor performance management.
• Identify growth opportunities and contribute to strategic deal pursuits and account expansion.
• Lead complex infrastructure transitions, outsourcing engagements, and M&A integrations.
• Establish governance models ensuring smooth onboarding and operational stabilization.
• Drive service transformation programs with measurable ROI and business impact.
• Implement automation, cross-skilling, and consolidation initiatives to enhance efficiency.
• Establish robust IT governance frameworks aligned with global compliance standards.
• Oversee risk management, business continuity planning, and disaster recovery strategies.
• Ensure adherence to security, audit, and regulatory requirements across regions.
• Strengthen ITIL and ITSM processes to enhance service quality and accountability.
• Serve as a trusted advisor to senior client executives and enterprise stakeholders.
• Provide strategic reporting on performance, risks, transformation progress, and financial health.
• Foster strong client relationships to enhance retention, renewals, and long-term partnerships.

Requirements

• 25+ years in Enterprise IT Infrastructure, Cloud Operations & Global Service Delivery
• 15+ years in Large Portfolio Leadership, with a minimum of 10+ years in leading global infrastructure delivery organizations.
• Proven track record of successfully managing and executing multi-million-dollar projects and infrastructure portfolios (at least a minimum of $25 Million USD)
• Experience in managing large teams of 300-500+ Engineers
• Demonstrated strong P&L ownership experience
• Proven experience managing 24x7 global infrastructure operations
• Strong experience in Investment and Wealth Management
• Strong experience with cloud or hybrid infrastructure environments
• Experience in managed services or outsourcing environments
• Strong experience working with enterprise customers in BFSI or large regulated industries
• Hands on experience in SLA Management.
• Hand on experience in Customer or Vendor Relationship Management.
• Experience in Risk mitigation and compliance.
• Strong experience in hybrid cloud, data centre operations, and platform services.
• Strong experience in ITIL and ITSM frameworks and service governance models.
• Experience leading geographically distributed teams at scale.
• Experience serving BFSI, Insurance, Telecom, Retail, or Enterprise clients.
• Demonstrated success in infrastructure transitions, modernization, and automation initiatives.