Operations Support Engineer

• At least 4 years experience relevant to Operation Support Role
• Experience in development & maintenance in modern web frameworks.
• Proficient in JavaScript/TypeScript, React.js/Next.js, Node.js, Java (Spring Boot).
• Experience working with headless CMS platforms and RESTful APIs.
• Strong knowledge of AWS cloud services, including API Gateway, Lambda, S3, CloudFront, DynamoDB or RDS.
• Skilled in Git, CI/CD tools (e.g., GitLab CI, Jenkins), and containerization (Docker/K8s).
• Experience implementing security best practices, including role-based access control, rate limiting, and audit logging.
• Experience with Optical CMS or other headless CMSs (Contentful, Sanity, Strapi).
• Understanding of GCC+ deployment and government cloud compliance requirements.
• Working knowledge of mobile-responsive UI design.
• Familiarity with accessibility standards (e.g., WCAG 2.1).

Key Responsibilities:

• Develop, enahance and maintain full-stack web applications integrating with Optical CMS APIs.
• Build secure and responsive frontend interfaces using frameworks such as React.js / Next.js, optimized for accessibility and user experience.
• Develop and optimize backend services/APIs using Node.js, Java Spring Boot, or equivalent stacks.
• Integrate with Optical CMS to enable dynamic content delivery across channels.
• Ensure solutions are compliant with government policies (e.g., IM8, PDPA) and are secure by design.
• Implement DevSecOps practices, CI/CD pipelines, and automated deployment workflows.
• Work closely with product owners, and DevOps teams to ensure delivery of high-quality digital services.
• Handle integration with identity providers (e.g., SSO, OAuth2.0, 2FA) and secure data exchange mechanisms.
• Conduct unit, integration, and performance testing. Assist in UAT and production cutovers.
• Maintain technical documentation and provide post-deployment support.
• Resolve software and hardware issues related to the Optical CMS backend.
• Provide technical support to users.
• Conduct root cause analysis for incidents and implement solutions.
• Handle post-incident reporting and work on system enhancements.
• Monitor the health and performance of the CMS backend infrastructure.
• Perform routine maintenance, including updates and patches, to ensure system stability and security.
• Analyze system usage and performance metrics to identify and address potential issues.
• Contribute to creating training materials for internal teams.
• Assist in conducting investigations into security breaches.
• Implement security controls as part of system maintenance and updates.
• Ensure systems comply with government security standards and policies.