Responsibilities

Develop, maintain and enhance internal digital platforms supporting sales, service, laboratory and operations workflows
Support CRM systems including customer management, sales pipeline tracking, quotations, service records and reporting functions
Improve laboratory and testing systems covering sample tracking, test data management, equipment status, results processing and traceability
Integrate multiple systems to ensure seamless data flow and reduce manual or duplicate work across departments
Design and implement automation workflows and AI-enabled solutions to improve reporting, documentation and operational efficiency
Build dashboards and KPI reporting tools for management visibility and performance tracking
Ensure data integrity, audit trails, access control and compliance-aligned system governance
Gather user requirements and translate them into practical system improvements and technical solutions
Provide technical support, troubleshooting and user training for internal stakeholders
Continuously identify opportunities for system optimisation and process improvement

Requirements

Bachelor’s degree in Computer Science, Information Technology or related discipline
5+ years of experience in software development, system engineering or platform development roles
Strong knowledge of databases, APIs and system integration concepts
Experience with CRM systems, workflow platforms or laboratory systems (LIMS/LDMS) is an advantage
Ability to translate business or operational requirements into technical solutions
Understanding of data integrity, audit trails and system access control principles
Strong problem-solving mindset with a focus on automation and process improvement
Exposure to AI tools, automation or digital transformation projects is a plus

We thank all applicants for their interest. Only shortlisted candidates will be contacted.

Digital Systems Engineer (CRM/Laboratory & Workflow Platforms)