Telephone Operator - InterContinental Singapore

Responsible Business – • Records all entries on traffic sheets • Report on logbook daily • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations • Advises defects on switchboard equipment to Supervisor • Maintains a clean work environment • Maintains detailed knowledge of the Hotel’s fire, life and safety system • Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard • Advises defects on switchboard equipment to Instant Service Manager/Supervisor • Maintain Hotel Information Elevating Guest Experience – • Process all incoming and outgoing calls accurately and courteously • Records and controls accurately wake up calls • Pages guests in co-operation with concerned departments • Assists guests with international calls and directory queries • Refer to guests by name whenever possible • Abides by principles of guest privacy • Handles guests needs or requests and reports complaints to the Telephone Supervisor • Aware of local telephone listings and frequently dialed numbers • Attends to all guest queries and request promptly Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.