Chatbot Lead - Customer Service

Improve Chatbot user experience through strategic initiatives on enhancing AI models and solutions Conduct thorough analysis of Chatbot KPIs and OKRs to identify areas of improvement Manage and prioritize initiatives that drive user experience improvement (i.e., allocate team resources effectively, create roadmaps and targets) Drive collaboration and communication among stakeholders to align on objectives, scope, and progress of initiatives Deliver tangible outcomes through strong analytical ski