Customer Service Operations (SPX Express)

Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT). Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience. Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), including first-contact reso