Debt Collection Agencies Supervisor

Lead, coach, and motivate external collection agencies, providing clear guidance, expectations, and support to ensure performance targets are consistently achieved. Develop and implement agency collection strategies, policies, and performance frameworks to minimize delinquency rates and optimize recovery efforts. Monitor and evaluate agency performance metrics (e.g., collection rates, recovery rates, and aging reports) and take corrective actions to address gaps or underperformance. Conduct regu