Dispute Agent - Returns and Refunds (RR)

Oversee the inspection and quality checks of returned items, ensuring compliance with return policies and SOPs. Identify and escalate high-value or sensitive returns to the relevant teams Develop and conduct training sessions for RR warehouse staff to ensure proficiency in returns processing, SOP compliance, and dispute handling. Implement refresher courses regularly to address policy updates Handle and resolve disputes or escalation cases arising from return discrepancies. Liaise with customer