Business Process Management - SPX Express

Manage BPO Vendor Management, Payroll & Data Analyst team Serve as the primary point of contact for all BPO vendor engagements Ensure vendors meet agreed SLAs, KPIs, and quality standards Manage contract compliance, negotiations & renewals Oversee & validate monthly payroll data submission for BPO vendors Monitor headcount utilization, cost trends & budget alignment Generate insights & reports to drive decision-making and continuous improvement Identify process gaps, ineffici