Customer Experience Analyst - Business Intelligence, MariBank

A Customer Experience Analyst will be responsible for: Designing and conducting qualitative studies (e.g., usability tests, interviews, field observations, customer feedback analysis) for existing and future products Monitoring customer sentiments from app store reviews, social media, surveys, and support channels Benchmarking competitor platforms, market trends, and best practices in CX and FinTech Building and maintaining customer journey funnel reports (e.g., onboarding, activation, payments,