Knowledge Management Supervisor - Return Refund, Operations (Yogyakarta)

Lead the Knowledge team (SOP Creators and Trainers), managing BAU and ad-hoc task allocations to ensure efficiency and resource optimization. Proactively identify process bottlenecks, standardize workflows, and streamline the SOP creation cycle to enhance efficiency. Manage all KMS OKRs (productivity, SOP usage, training timeline, SLA deliverable, etc.), tracking performance and driving initiatives to ensure metric achievement. Analyze feedback from stakeholders, review SOP logic tree or deliver