Customer Service Officer

Job ID 267448 Posted 20-Mar-2026 Role type Full-time Areas of Interest Facilities Management Location(s) Singapore - Singapore About The Role As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. What You’ll Do • Handle all service requests via hotline, emails, and other means; handle complaints, feedback, incidents etc. relating to the services/operation. • Handle notification of faults/breakdowns and complaints. • Set up, manage, and use the call management system for caller identification, call tracking, voice recording, analysis and reporting. • Respond to emergency calls, coordinate appropriate actions, and notify relevant parties. • Manage all aspects of season parking and car park operations, including potential traffic/parking violation enforcement. • Process bookings for meeting rooms, function halls, and parking (seasonal and visitor). • Process security clearances, passes (e.g. Term Pass, Entry Pass), and providing escort for contractors and visitors. • Record all service requests, complaints and feedback into the CMMS and SAP system. What You’ll Need • Diploma/Higher NITEC or its equivalent, with up to 2 years of job-related experience. • Ability to follow basic work routines and standards in the application of work. • Communication skills to exchange straightforward information. • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. • Strong organizational skills with an inquisitive mindset. • Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups. Service line: None